Investor Charter

DG SHARE MARKET RESEARCH

A. Vision and Mission Statements for Investors

Vision:
Invest with knowledge and safety.

Mission:
Empowering every investor to choose the right investment products aligned with their needs, monitor their progress, access insightful reports, and achieve financial well-being.

B. Details of Business Transacted by the Research Analyst for Investors

1. Research Publications:

   • Publishing research reports based on thorough research activities.

2. Independent Analysis:

   • Providing unbiased views on securities to ensure objective recommendations.

3. Transparent Recommendations:

   • Offering recommendations with full disclosure of financial interests in the securities discussed.

4. Data-Driven Insights:

   • Delivering research and analysis grounded in publicly available information and market observations.

5. Annual Audits:

   • Conducting annual audits to ensure compliance and accuracy in all research activities.

C. Details of Services Provided to Investors

• Client Onboarding:
  Seamless and transparent onboarding process for new clients.

• Disclosure Practices:
  Ensuring full disclosure of material facts and recommendations.

• Equal Distribution of Reports:
  All research reports and recommendations are distributed to clients without bias or discrimination.

• Confidentiality:
  Research reports remain confidential until officially published and made available to the public.

D. Grievance Redressal Mechanism

Steps for Resolving Grievances:

1. Initial Contact:

   • Investors should first approach the Research Analyst for resolution of any complaints or grievances.
   • Grievances will be addressed and resolved within 30 days of receipt.

2. Escalation to SEBI:

   • If the grievance is not satisfactorily resolved, investors can lodge complaints on SEBI’s SCORES portal: https://scores.sebi.gov.in/
   • SCORES provides a centralized, web-based complaint redressal mechanism, allowing investors to track their complaint status.

3. Physical Complaints:

   • Complaints can also be sent to:
     Office of Investor Assistance and Education,
     Securities and Exchange Board of India (SEBI),
     SEBI Bhavan, Plot No. C4-A, ‘G’ Block,
     Bandra-Kurla Complex, Bandra (E),
     Mumbai – 400051.

E. Investor Responsibilities (Expectations from Investors)

Do’s:

1. Always engage with SEBI-registered Research Analysts.
2. Verify the validity of the Research Analyst’s SEBI registration.
3. Cross-check SEBI registration numbers against the official list on SEBI’s website.
4. Carefully review disclosures in research reports before making investment decisions.
5. Use banking channels for payments to Research Analysts and ensure receipt of duly signed acknowledgments.
6. Confirm research recommendations before buying securities or participating in public offers.
7. Ask relevant questions and seek clarifications from your Research Analyst.
8. Report any claims of assured or guaranteed returns to SEBI.

Don’ts:

1. Never provide funds directly to the Research Analyst for investment purposes.
2. Avoid falling for misleading advertisements or market rumors.
3. Do not be swayed by limited-time offers, incentives, or gifts.
4. Never share your trading and demat account credentials or passwords.

At DG Share Market Research, we prioritize investor education, transparency, and the delivery of high-quality, unbiased research to empower informed investment decisions.