Terms and Conditions (Publications Division)

1. Products, Pricing and Orders

The Company sells a series of educational books on market literacy (40 books, each priced at ₹6,500) as physical products. Orders for books are placed individually, are confirmed only after full payment, and are invoiced separately from any research or advisory services. Books and Research Services are independent supplies offered under separate divisions, separately priced and separately invoiced, and shall not be treated as a bundled supply. Buyers are responsible for placing orders only for the products they want; the Company will never add books to an order without the buyer’s explicit request. By placing an order, the Buyer expressly agrees to these Terms. (Under the IT Act 2000, clicking “I Accept” or placing an online order constitutes a valid electronic contract.)

2. Payment Terms

100% Upfront Payment Required. All orders must be paid in full at the time of order placement. We do not process or dispatch any book without receipt of the entire purchase price. You must pay in INR by approved methods (e.g. credit card, debit card, UPI, bank transfer, etc.). By submitting payment details, you warrant that you are authorized to use the selected payment instrument. All payments are final and non-refundable. No part-payment, deferred payment or cash-on-delivery option is available. Failure of payment (e.g. failed transaction) voids the order. The Buyer is fully responsible for any fraudulent use of a payment method; the Company will not be liable for transactions made without the Buyer’s prior consent.

• Authorized Payment Use: You acknowledge and confirm that the payment method you use belongs to you and you consent to its use for this purchase. You are responsible for securing your payment credentials. Any unauthorized use of your payment method is your responsibility.
• No Refunds or Returns: All sales of books are final. We do not offer exchanges, returns, or refunds for any reason (change of mind, dissatisfaction, etc.). (Any refund or replacement will be provided only to the extent required by applicable law, e.g. if a product is proven defective.)

3. Delivery of Books

Books are delivered physically by postal or courier service to the address you provide. You must ensure your delivery address and contact details are complete and accurate. Risk of loss passes to the Buyer upon delivery to the courier. If delivery is attempted but the recipient is unavailable, the Company may attempt redelivery or contact the Buyer. It is the Buyer’s responsibility to accept delivery once dispatched. If a recipient refuses delivery without good reason, the Company will not entertain any refund or cancellation for that order.

Once delivered and acknowledged (or deemed delivered per courier records), the order is complete. The Company may request government-issued ID (PAN or photo ID) to confirm the buyer’s identity or payment instrument before delivery, in line with regulatory requirements. The Buyer agrees to provide such documentation if requested.

3.A Dispute Intimation Timeline

The Buyer shall raise any issue, concern, or dispute regarding the order, invoice, payment, or product within 24 (twenty-four) hours from the receipt of the invoice or confirmation of order, whichever is earlier.

Any complaint or dispute raised beyond this period shall not be entertained, and the transaction shall be deemed to be accepted as valid, confirmed, and completed without objection.

 

4. Cancellation and Refund Policy

Because books are physical goods made available on demand, orders cannot be cancelled after payment. No cancellations or refunds will be accepted once an order is placed. This includes situations of non-delivery due to customer unavailability or refusal. In short, all sales are final. We strongly encourage you to review your order carefully before payment.

• Defective or Wrong Item: If you receive a damaged or incorrect book, contact us immediately. We will comply with applicable consumer protection laws (which may require repair, replacement or refund). However, except for such legal obligations, the Company’s liability is strictly limited to replacing a defective book; we do not offer refunds for change of mind.

5. Independent Supplies (No Bundling)

The Buyer acknowledges that books and research/advisory services are sold completely independently. They have separate divisions, prices, invoices and delivery methods, and are never bundled together. Purchasing a book does not grant any right to research services, and vice versa. Any claim that books were “forced” or bundled with a service purchase is invalid. The Company expressly disclaims any obligation to sell books only together with services. You purchase books solely on your own demand, and any allegation that books were sold without your knowledge would be baseless since you must explicitly order each book.

6. Customer Acknowledgment and Fraud Prevention

By placing an order, you affirm that you have requested the books and that your purchase is voluntary. You agree that the Company has record of your order (account login or email confirmation) as your authorized consent. Click-wrap agreements (like clicking “Order” or “I Agree”) are legally binding under Section 10A of the IT Act, 2000, so you cannot later repudiate this contract. Any attempt to claim an order was “unauthorized” or “forced” will be investigated; evidence of your acceptance will be deemed proof of sale.

Cyber-fraudulent activity (such as stealing account credentials to place orders) is a punishable offense under Indian law. If you suspect an unauthorized transaction, you must notify us immediately. However, please note that you bear the onus of proving any fraud. Consistent with standard practice, we will not refund orders placed with valid payment and consent even if later contested. As FNP’s terms illustrate: “The liability for use of a card or any payment mechanism fraudulently will be on you… [FNP] doesn’t take the responsibility of any transaction which is processed without your consent”. Similarly, you remain responsible for any fraudulent payment usage.

6A – Cyber Fraud, Misrepresentation and False Claims Protection

To ensure transparency and prevent misuse of services, the Buyer expressly agrees to the following:

• No “Forced Purchase” Claims:

Any claim stating that the Buyer was “forced”, “pressured”, or “misled” into purchasing books shall not be accepted, as all purchases are made through explicit order placement and payment confirmation by the Buyer.

• No Trading Loss Liability:

The Buyer acknowledges that the books are purely educational in nature and do not contain any advisory, recommendation, or trading calls.
Therefore, any claim of trading loss allegedly arising from the book content shall be invalid and rejected.

• No Mis-selling Allegations:

Since books are standalone physical products, any claim of mis-selling, false commitment, or assurance by any sales representative in relation to book purchases shall not be entertained once the order is placed and processed.

• No Denial of Order:

The Buyer agrees that once an order is placed through their account, email, or payment method, they cannot subsequently deny placing the order. The Company’s order records shall be treated as conclusive proof of purchase.

• Incorrect Address / Non-Delivery:

The Buyer is solely responsible for providing accurate delivery details.
In cases of incorrect address, non-availability, or failure to accept delivery, the Company shall not be liable for non-delivery, re-dispatch, or refund.

• Binding Digital Consent:

All digital actions including clicking “Order”, “I Agree”, or making payment shall constitute valid legal consent, and shall be treated as binding under applicable Indian laws including the Information Technology Act, 2000.

 

7. Personal Information

To process your order, we collect basic personal data: Name, Mobile, Email, Address, PAN No, and Date of Birth. This information is used only for order fulfillment, shipping, invoicing, and legal compliance. We respect your privacy and will protect your data in accordance with our Privacy Policy and applicable laws. (You are required by law to provide accurate details for invoicing and KYC purposes.) We will not sell or share your personal information except as needed to complete the purchase (e.g. with our delivery partners or for tax records).

8. Limitation of Liability

To the fullest extent permitted by law, the Company’s liability is limited to the purchase price of the books. We are not liable for any indirect damages, losses of profits, or business interruption. We do not guarantee any particular market outcome from reading our books. Our books are sold “as is” for educational purposes; any information provided is general and not tailored advice. We disclaim all warranties except those mandated by law.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India. You agree that any legal action must be filed in Pune. Before initiating any lawsuit, you must first raise your concern with our support team.

For any queries or dispute resolution, please contact our Publications Support at support@dgsharemarketresearch.com. We strive to resolve all issues amicably. If a resolution cannot be reached, the dispute shall be referred to arbitration in Pune under the Arbitration and Conciliation Act, 1996, or to the competent Pune courts if arbitration is not applicable.

 

Important: By completing an order, you acknowledge that you have read, understood, and agree to these Terms and Conditions in full. These Terms form a legally binding agreement between you and the Company. (As noted above, electronic acceptance of these Terms is enforceable under Section 10A of the IT Act.)

Contacts: For any questions about these Terms or your order, email us at support@dgsharemarketresearch.com.

Sources: These terms follow standard e-commerce practice (e.g. requiring full payment before dispatch, and stating “All payments are non-refundable”). They also incorporate legal principles (e.g. electronic contracts are valid, and disputes governed by Indian law).

10. 
    SEBI Regulatory Clarification

10.1 The Publications Division operates independently from the Research Analyst Division of the Company.

10.2 The books sold under the Publications Division are purely educational in nature and are intended to promote financial literacy and general market awareness.

10.3 The books:

• Do not constitute investment advice
• Do not contain personalized stock recommendations
• Do not offer buy/sell/hold calls
• Do not guarantee returns
• Do not fall under the scope of SEBI (Research Analyst) Regulations

10.4 The Buyer expressly understands and agrees that purchase of books:

• Does not create a Research Analyst–Client relationship
• Does not entitle the Buyer to research calls, advisory support, or trading recommendations
• Is not a substitute for SEBI-registered advisory services

10.5 In case the Buyer also purchases Research Analyst services, such services shall be governed exclusively under a separate Research Analyst Agreement executed independently.

10.6 Acceptance of the Publications Terms & Conditions does not imply acceptance of the Research Analyst Agreement, and vice versa.

10.7 The Buyer acknowledges that the decision to purchase books and/or Research Services is independent, voluntary, and based on their own discretion.